Problem
The American healthcare industry has been struggling to keep providers in the workforce, due to extreme conditions and burnout. When COVID hit the United States in 2020, healthcare workers were risking their lives and the lives of their families to help take care of sick patients. The conditions they previously faced were exacerbated, and the deep-seeded issues of overworked, burned out healthcare workers became much more apparent to the rest of the world.
Objective
In 2016, Wambi came to be as a fast-paced startup that specialized in reducing burnout in the healthcare system through a platform purchased by healthcare organizations who distributed it to their employers. The key selling point was that care providers would not only be able to send and receive recognition to their peers and management, but they were also able to access real-time recognition from their patients, something that usually takes months of authorization hurtles before reaching the healthcare provider.
Some of Wambi’s clients included Methodist Hospital of Southern California, Marshfield Clinic, ProMedica, Kaiser Permanente, Hackensack Meridian Health, Indiana University Health, and Stanford Medicine Children’s.
My Role
From January 2022 to January 2024, I worked as a User Experience Designer. The job was entirely remote, and I was brought on to a team of two other designers, where we designed for desktop and mobile website experiences, and later transitioning into a mobile app. Utilizing Figma and Atlassian products, I learned how to create, apply, update, and document design system libraries, build and test components and their functionality, work within the bounds of scrum, think through complex design problems with little input from our user base, determine and weigh the purpose and necessity of a new feature and the impact it has with our existing features, rapidly design and prototype to carry out conversations, and communicate and work alongside a full developer team to meet business deadlines through planning and executing design sprint goals.
I also had the chance to earn certifications in my Figma capabilities, and learn management skills, such as planning out sprints, creating an onboarding experience for new hires, filling in for my manager, leading meetings, and training new hires with our library set up and best Figma practices.
My work is under an NDA, but I would love to chat privately about my experience at Wambi. Feel free to reach out with further questions.